Our commitment to providing an exceptionally high standard of care, exclusive care worker-client matching, and a personalised approach that goes above and beyond standard home care services.

Certainly, many of our clients utilise support from their local authority through direct payments. To initiate this process, you should initiate a care needs assessment with your local council. Following the assessment, your loved one’s liquid assets (excluding their property) will be evaluated. In England, if the assets are below £23,250, government support becomes accessible.

Yes, every carer at A Star Care possesses a strong command of both written and spoken English to ensure clear and effective communication.

If you prefer a carer who is also fluent in a second language, just let us know, and we will do our best to accommodate your needs.

At A Star Care, we recognise the importance of continuity, especially for those living with conditions such as dementia. While our dedicated carers are committed to providing consistent, high-quality care, they also need regular time off to rest and recharge.

Primary Carer’s Schedule

• Your primary carer will typically stay with you for around four weeks at a time.
• After this period, they will take a break, usually lasting one or two weeks.

Seamless Transition to Respite Care

• During your primary carer’s time off, we will arrange for a skilled and experienced respite carer to step in.
• The respite carer is carefully selected to ensure they can provide the same high standard of care you are accustomed to.

Ensuring Continuity and Familiarity

• When the respite carer arrives, we allow ample time for a thorough handover.
• Your primary carer will brief the respite carer on your daily routine, preferences, and any specific needs.
• Practical information, such as the location of the nearest shop and other essential details, will also be shared.

This thorough handover process ensures that the transition is smooth and that your care remains uninterrupted and consistent, maintaining the quality and familiarity you rely on.

At A Star Care, we provide essential companionship and support when family members cannot be present. Our live-in carers are selected for their ability to meet healthcare needs and shared interests with you or your loved one.

A typical day involves engaging in activities like playing games, cooking, or gardening. Carers also assist with daily tasks such as dressing and personal hygiene, helping you or your loved one enjoy favorite activities safely. Our carers are dedicated to enabling you or your loved one to continue living a fulfilling life while minimizing risks.

Our Partnership with the CareBerry app, means you stay informed in real time about daily activities and well-being. Receive immediate notifications and calls about illnesses, falls, or other important events. Carers can contact healthcare professionals as needed, and you’ll be promptly updated.

The CareBerry app also allows you and your loved one to rate the care provided, ensuring continuous improvement and satisfaction. Additional features include a care log, medication reminders, and secure messaging for seamless communication between you, the carer, and our team.

At A Star Care, we blend personalised live-in care with innovative technology to deliver a supportive, connected, and high-quality care experience, enabling you or your loved one to maintain independence and enjoy life to the fullest.